What to do if the Smart Box no longer connects

July 29, 2020

What to do when you get back to your car but CarPlay doesn't connect automatically?

Please note that the Smart Box's Bluetooth will automatically turn off if it is not used for a short time. If you encounter this issue, follow these steps to resolve it:

1. Check on your phone >>Bluetooth, double-click on the device (IDCORE) to see if the Bluetooth is connected to the Smart Box;

Check on your phone>>Bluetooth, double-click on the device (IDCORE) to see if the Bluetooth is connected to the Smart Box;

2. If Bluetooth is not connected, please check the 'Settings' in the car menu , go to the 'Bluetooth' settings to check the paired devices, usually it is your phone;

If Bluetooth is not connected, check the 'Settings' in the car menu, go to the 'Bluetooth' settings to check the paired devices, usually it is your phone;

3. Select the paired phone, then go to 'WiFi CarPlay', the connection will resume;

Select the paired phone, then go to 'WiFi CarPlay', the connection will resume;

4. If the connection is still off, make sure your phone's WiFi is turned on but not connected to anything, then select 'CarPlay WiFi' in the car's menu again to connect your phone.